As a registered Osteopath my goal is to provide the best possible service I can for you or your child. However, I do recognise that on occasion things don’t always go as they should and when that happens, I would like to know about it.
If you have a concern about the service or the treatment or the way I communicated with you, please get in touch.
How to raise a concern
Email:
Dangeloantonietta45@gmail.com
WhatsApp or phone:
07528 727955
Post:
15 Ashley Green Road, Chesham, HP5 3PE.
Please put your complaint in writing where possibly so I can investigate the issue thoroughly. Please note that if a third party makes a complaint on your behalf, I am not able to share medical information without your written consent.
Within 2 working days your complaint will be acknowledged either verbally or in writing.
Within 21 working days I will aim to provide a full written response.
During this time, I will investigate what happened and where appropriate offer an explanation and an apology if one is due.
I handle the complaints under the guidance of my professional indemnifier.
If you do not feel that your complaint has been resolved to your satisfaction and/or you feel uncomfortable complaining to me directly you can speak to the Institute of Osteopathy by ringing the freephone 0800 110 5857 or by emailing enquiries@osteopathy.org
If you are concerned about the fitness to practice and wish to instigate a formal complaint with the regulatory body, the General Osteopathic Council can be contacted on 0207 357 6655. Please note that the General Osteopathic Council cannot award compensation.
Concerns about your personal data
If your concern refers to how I handle your personal data, please have a look at my Privacy Policy for details of how to raise a complaint with the Information Commissioner’s Office (ICO)